1. Company Overview

Midlead Technovations LLP is a registered IT consulting and software development company based in Pollachi, Tamil Nadu. We offer web development, app development, digital marketing, and custom software solutions.

2. Use of Services

You agree to use our services only for lawful purposes and in a way that does not violate any applicable laws or regulations. Any misuse or unauthorized access to our systems or intellectual property is strictly prohibited.

3. WhatsApp Communication

We use the WhatsApp Official API for customer support, service notifications, and relevant updates. By interacting with us via WhatsApp, you consent to receive messages from our verified business account. Our communication complies with WhatsApp Business Policy and local regulations.

• You may opt out at any time by replying with "STOP" or contacting our support team.
• We do not send unsolicited messages or promotional content without prior consent.
• WhatsApp conversations may be monitored and stored for quality and training purposes.

4. Payments via Razorpay

Payments for our services can be made securely through Razorpay. By making a payment, you agree to Razorpay’s terms and conditions. We do not store your payment details. Any transaction disputes must be handled directly with Razorpay.

5. Refund & Cancellation Policy

• Services once purchased are non-refundable unless explicitly stated otherwise.
• If a service is canceled before initiation, a partial refund may be processed at our discretion.
• Subscription-based services must be canceled before the next billing cycle to avoid charges.

6. Data Privacy & Security

• We respect your privacy and adhere to data protection regulations.
• Personal information shared through our services will not be sold or misused.
• We use secure methods to process and store data, but we are not responsible for third-party security breaches.

7. Limitation of Liability

Midlead Technovations LLP shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services. Our maximum liability is limited to the amount paid by the user for the service in question.

8. Modification of Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website, and continued use of our services implies acceptance of the updated terms.

9. Contact Information

For any queries regarding these Terms & Conditions, please contact us at support@midlead.in.